(4.0 / 5)5+ Ratings

Monroe Reviews

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Overall Rating

4.0
5 Reviews
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About Monroe

Monroe.com is the official website for Monroe Shocks & Struts, a leading manufacturer of ride control products for vehicles. The site offers a comprehensive catalog of shocks, struts, and strut assemblies designed to enhance vehicle performance and ride quality. Monroe products are known for their premium materials and engineering, ensuring durability and reliability.

The website features a part finder tool to help users locate the right parts for their vehicles, as well as buying guides and installation tips. Monroe's product lineup includes the Quick-Strut® Assembly, OESpectrum® Shocks & Struts, Reflex® Shocks & Struts, and Monroe® Intelligent Suspension RideSense™, among others. These products cater to various vehicle types, including those with factory air, hydraulic self-leveling, or electronic suspension systems.

Monroe.com also provides information on warranty and servicegrams, which offer installation advice and tips. The site emphasizes the importance of restoring vehicle drivability and maintaining ride height and performance with Monroe's application-engineered products.

For those who frequently tow or haul heavy loads, Monroe offers specialized products like the Max-Air® Air Adjustable Shock Absorbers and Load Adjusting Shock Absorbers. These products help maintain vehicle height and provide extra control under varying road and weight conditions.

In addition to shocks and struts, Monroe.com offers accessories such as Strut-Mate mounting kits and boot kits to replace worn strut components. The website aims to keep vehicles on the road longer with products designed to meet OE specs for improved ride and handling.

Monroe.com is a valuable resource for vehicle owners and professional technicians seeking high-quality ride control solutions. The site is user-friendly, with easy navigation and detailed product information to assist customers in making informed decisions.

Monroe Pros & Cons

Pros of Monroe Shocks and Struts:

  • Convenient and Fast Service: Customers have reported positive experiences with the convenience and speed of Monroe's service.
  • Good Customer Service: Some customers have had good interactions with customer service representatives, such as Kyle, who provided helpful information and assistance.
  • Premium Ride and Control: Monroe's shock absorbers and struts are designed to offer a premium ride, outstanding control, and longer service life.

Cons of Monroe Shocks and Struts:

  • Poor Quality: Many customers have expressed dissatisfaction with the quality of Monroe's products, citing issues with performance and durability.
  • Bad Exchange Policy: Consumers have reported difficulties with exchanging products, leading to frustration and dissatisfaction.
  • Training of Technical Skills: Some customers have mentioned that the technical skills of Monroe's staff are lacking, which can lead to poor installation and maintenance advice.
  • High Price Level: Consumers have noted that the price level of Monroe's products is high, which may not be justified by the quality.
  • Refund Issues: Many users have asked for refunds as a solution to their issues, indicating a lack of satisfaction with the products and services.

Additional Considerations:

  • Return Policy: While some customers have reported issues with exchanges, Monroe's return policy is generally rated positively, with a 4.7-star rating.
  • Shipping and Delivery: The shipping and delivery process has received a 4.0-star rating, indicating some room for improvement.

Overall, while Monroe Shocks and Struts have some positive aspects, such as convenient service and good customer service, they are also plagued by issues like poor quality, high prices, and difficulties with refunds and exchanges.

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Monroe Customer Reviews (5)

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Kirk Hemphill
Kirk Hemphill
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Jul 10, 2024
Dante Piccio
Dante Piccio
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Jul 9, 2024
Martine Tisserand
Martine Tisserand
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Jul 9, 2024
Lóa Þórðardóttir
Lóa Þórðardóttir
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Jul 7, 2024
Esperanza Tremblay
Esperanza Tremblay
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Jul 7, 2024

Monroe Customer’s Q&A

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Monroe Features and Benefits

Key Features and Benefits of Monroe Intelligent Suspension RideSense:

  1. Direct OE Replacement:

    • Designed to OE specs: Ensures a perfect fit and valving for premium European vehicles originally equipped with electronic suspension.
  2. Innovative Technology:

    • CVSAe Technology: Dynamically adapts damping performance as driving conditions change, offering comfort-intensive to sporty modes.
    • External Valve Technology: Works with the OE electronic control unit to deliver optimal control and road-holding capabilities.
  3. Built to Last:

    • Self-Lubricating Fluid Seal: Retains gas and reduces excessive friction against the chrome-plated piston rod, helping to reduce premature wear.
  4. Easy Installation:

    • Electronic Cable: Facilitates direct “plug and play” installation, connecting into the vehicle’s OE suspension electronic control unit.
  5. 5-Year Warranty:

    • Warranty Coverage: Monroe Intelligent Suspension RideSense shocks and struts are warranted against defects and wear-out for five years from the date of purchase, provided the original purchaser owns the vehicle.
  6. Popular Applications:

    • Specific Vehicle Models: Designed for various premium European vehicles, including the 2007-2015 Mercedes Benz C-Class and 2000-2010 Volvo S60.
  7. Durability and Reliability:

    • Unique Features: Engineered to reduce leakages and ensure durability, with a focus on high-quality materials and stringent performance standards.
  8. Customer Confidence:

    • Industry-Leading Warranty: Offers a 5-year warranty on all qualifying products, ensuring peace of mind for installers and customers.
  9. Professional Installation:

    • Easy Installation Process: Designed to match OE design for easy installation, ensuring a hassle-free replacement process.
  10. Innovative Packaging:

    • Consistent Branding: Features a comprehensive new packaging platform with a consistent, high-impact look, highlighting Monroe’s expertise in the original equipment marketplace.

Monroe Pricing

Monroe.com offers a variety of pricing options for their suspension conversion kits and shock/strut assemblies, but specific pricing details are not provided on the website. However, it is mentioned that the conversion kits are a cost-effective alternative to replacing the factory-style air, hydraulic self-leveling, or electronic suspension system. For detailed pricing, it is recommended to contact an authorized dealer or visit the "Find My Part" section on Monroe's website to search for products by vehicle or part number.

Monroe FAQs

FAQ

Monroe Alternatives

Top 10 Monroe.com Alternatives:

  1. Meltwater: A comprehensive platform for managing and measuring PR programs with hyper-targeted search, pitching, social media, and journalist relations features.
  2. CisionOne: Helps execute PR campaigns that drive real business results, targeting the right journalists and influencers, and measuring the true value of earned media.
  3. impact.com: A platform that helps marketers maximize partnerships to drive rapid and efficient revenue growth with powerful discovery tools and full-funnel tracking.
  4. Bazaarvoice: Trusted by leading brands and retailers to drive revenue, extend reach, gain actionable insights, and create loyal advocates through a global retail, social, and search syndication network.
  5. PartnerStack: The only partnerships platform built for SaaS, designed to deliver predictable revenue and accelerate growth for software businesses and their partners.
  6. Coastal: Delivers solutions for sales, CPQ, billing, service, analytics, marketing, and communities, focusing on managed IT services.
  7. Magna5: Aims to improve the efficiency and availability of clients' resources and applications through IT consulting, virtualization, network infrastructure, and other services.
  8. Cygnus Systems Inc. IT Solutions: Specializes in helping companies leverage the latest information technology to improve efficiency, quality of life, and bottom line.
  9. Cortavo: A technology management solution built exclusively for small businesses, including all the hardware, software, and IT support needed for a hands-off approach to technology.
  10. Vision33: Transforms businesses and governments by integrating and automating processes and applications to better serve customers' needs, with expertise in product knowledge, business experience, and innovative technology leadership.
FAQ

Monroe Return Policy?

Monroe.com accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online for a full refund or exchange within 21 days of the original purchase. The refund will be credited to the same credit card used to make the purchase. All returns incur a $10 processing fee. The customer covers the cost of return shipping. All items purchased from the Sale Section or during a Sale Period are EXCHANGE ONLY unless otherwise noted. If the returned items are dirty, stained, washed, or damaged in any way, the return will not be processed. The return must be shipped back within 5 business days of receiving the return label or the return will not be accepted. Transit time back to the warehouse may take up to 7 business days. Once the return is processed, it may take up to 2 weeks for the refund to appear on the bank account. Please note that personalized items like embroidery are FINAL SALE. If an item is received that is damaged, the process can be completed at returns.monrow.com by entering the order number and e-mail address. The link will instruct to complete the process and e-mail a return shipping label. For any questions, please email at CS@MONROW.COM.

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